“This Isn’t a Bank, it’s a Disaster”- TSB Customers Can’t Access Online Accounts

Elizabeth Elden
23rd April 2018, 12:00 PM
  • Customers experiences problems throughout the weekend
  • Some had access to others accounts
  • Angry customers take to Twitter to complain
TSB has faced a backlash after online banking updates cause problems for customers. Image: Getty

TSB customers have reported problems with their online banking, after weekend upgrades overran.

The bank had forewarned customers that it was carrying out upgrates between 4pm on Friday and 6pm on Sunday.

However, many reported that they were still facing problems on Monday morning, including being credited with extra money, and seeing other customers bank details.

TSB has no apologised and said that the issue has been fixed.

A spokesperson said, “We’re really sorry that some of our customers experiences problems accessing our mobile app and internet banking yesterday evening.

“Both of these services are now up and running again.”

Why Did TSB Online Banking Stop Working?

TSB was developing a new online banking platform, which was ready to go at the weekend.

The bank was moving its customers’ data from the old platform to the new one, which was a long planned disruption that the bank had informed customers of.

However, it led to a few problems for customers.

Many said that were unaware of the changes are were caught out.

As well as this, customers experiences difficulties long after 6pm on Sunday evening, which is when TSB said things would be working as normal.

As of Monday morning, many are still complaining that they are unable to access services.

Many have now taken to social media to share their complaints.

Bec on Twitter said, “@TSB so I go to my app and have someone else’s accounts there! Serious data breach!”

Another frustrated customer, Jack, said, “@TSB this is a joke! I have incurred a charge today due to your incompetence. No phone banking. No ability to let me speak with someone, this isn’t a banks… it’s a disaster.”

Do you bank with TSB and are unable to access your accounts? Let us know in the comments.

Comments
Nikki2017
Nikki20171 year ago

i tried to access mine at around 7 pm last night (after the upgrade was meant to have finished) i couldn't get logged in, tried again this morning and i'm now locked out

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SusanMcAllister
SusanMcAllister1 year ago

Image

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SusanMcAllister
SusanMcAllister1 year ago

Still unable to access TSB 6.15pm on 23rd May(Monday)

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StevoWilliams
StevoWilliams1 year ago

But you do have access to time travel so...!

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kayem
kayem1 year ago

When I can access my account it's not showing payments that have gone out it showing more money than I should have really iterating me as I don't know how much money I have or what has not been or has been paid

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1
Kitabelia
Kitabelia1 year ago

Just tried to log in...........no luck!!! Lets you put your password in then locks up. Bloody nuisance!!!😩

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cdall33
cdall331 year ago

I'm still having problems with the app

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johno1958
johno19581 year ago

Still cant do anything in anniesland branch on Tuesday making you wait in queues then telling you they cant do anything bloody outrageous

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KirstyLeigh
KirstyLeigh1 year ago

We still can not log into mobile app

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