Not sure what's happening at VM but the customer service is absolutely terrible and not close to what it once was. When my contract ended they told me I still have to give 30 days notice to leave or incur charges. When I asked for my contract to be terminated the call dropped. Got through again and told the same load of rubbish. The advisor had me on the phone for over an hour, completely reluctant to cancel my contract for me. After I made it absolutely clear that I'd like to leave, he told me that I'll get Sky Sports football in my package. I ended up taking up the contract as he wasn't accepting my cancellation request anyway. Turned out the offer that was too good to be true was exactly that, a lie! Since then I've contacted VM and spoken to two advisors, mentioning what had happened and that I would like to cancel my contract as I was lied to about what will be included in my new package. Both advisors told me I will now have to pay an early disconnection fee and showed little to no empathy, apart from saying sorry you feel you were lied to. I asked them I to listen to the call so they can hear that it's not just a feeling that I was lied to but a fact. I'm still waiting for the complaints team to get back to me.