The website is easy to navigate, and has some really good deals, even better if you can find a free delivery code, as it can be expensive for larger items. The prices are comparible or cheaper to other places. The last thing i got was a 60" tv for £400! (Shared on latestdeals) Ordering online was really simple. The delivery was around a week, with text updates on the time of day. I always look for discount voucher too. I haven't used customer services as i have never had a problem.