Ordering on line is very simple (through their app) and the range of goods are fairly comprehensive.
Their prices are not always the cheapest, but when they run a promotion, you can get some very good deals from them.
Discount vouchers either go through without a hitch, or it can be a very long winded affair if customer services get involved if you have a query. But mostly, it is straightforward.
If you order online, please make sure that you check and double check that you have ordered the correct thing. Once you have paid, and pressed the Order Confirmation button, you cannot change your order, even if you ring them up straight away.
Once you press that button, there is no going back, so CHECK your order is correct!
If you do make a blunder, ringing up their order line to sort it, cannot be simpler. They are very helpful (even if the error is yours) and a replacement is sorted out usually immediately, or within a couple of days at most, and the correct items arrive shortly after.
Delivery is quick, within a day or so, and it was free for orders over £50.00 (not sure if that has changed with the current conditions), and if you are ordering paint, it comes all neatly packed and boxed, so no damage occurs.
Returns can be a bit hit and miss if you are visiting the store to take items back, as it depends on who actually serves you, but it all gets sorted out in the end.
This is my go-to store to look up prices, range of goods and research, and l am a member of their discount club, so sometimes benefit from some very generous discount vouchers that are posted out about two times a year, and are worth waiting for, if you have a project in mind.