The website is really easy to navigate and the UI is great. I did have a bit of a shock when I saw the prices - but when you look at the range, the quality and unique pieces of designer clothing, then you actually realise what a bargain the products are! Add on the fact that new users of the app get a discount, you're getting a real bargain! Delivery was quick and arrived before the date originally given. Everything went so well that I didn't get to experience Customer Service or refunding my purchase, although going by the Shopping experience that I had, I reckon it would be just as smooth!