This review is based solely on using the store, and not any on-line purchase.
It depends entirely on what staff member you get serving you.
Some are knowledgeable and polite, but it seems that mostly they are really not interested, and are in some cases rather rude.
My last purchase produced a helpful assistant, but only because she could ignore all the other customers waiting. To be fair, l had a very good outcome on that occasion.
Their prices can be very good sometimes, and their sales offers are always worth looking at.
I have never had occasion to use a discount, voucher or make a return, however, l have witnessed the abject frustration of some poor customers trying to get a faulty item sorted.
The assistant could not have been more awkward.
As long as you visit the shop with a clear idea of what you want, it simplifies matters conciderably.
If you are trying to get information on a product, it can be very hit and miss.