Gorgeous Shop most of the time is quite good, but sometimes can be a hit and miss. Most of the time, delivery has been fast and had no issues. One time I ordered however, package did not arrive, and it took a while to get it sorted with their customer service. I think they had been understaffed but took a while to get back to me. However overall would recommend as the issue was resolved.
I have never had to do returns but I am sure the staff would help out. Their pricing however is very reasonable and I hope they keep it this way!