Service is exceptional. I placed an order on Tuesday at 3pm and DPD delivered them on Thursday at 10.30am. All products are suitable for freezing and are just as good once defrosted. Packaging is all recyclable and minimalistic and arrived undamaged. I am not vegan or gluten free, I eat them because I like them, the cakes are absolutely divine and portion size is perfect. Prices are reasonable for a artisan product. I used a discount code for my last purchase which went through with ease. Nina in Sales is more than helpful. I'd give 10 stars if I could.