I ordered more than one items from House of Fraser before and everything was fine.
I always shop on the sale, so prices are acceptable.
I did not fins any discount code or voucher, but cashback is available.
I did return a jacket, because I bought a navy one and it was 20 pounds more than the red one, same style, just the color different. I exchanged the navy one which was also a bigger size to a smaller red one and saved £20.
The delivery was excellent, came in time.
I did not contacted customer service.