Staff members are always so helpful and friendly when visiting the store. I always purchase gifts at Christmas in the sales and even after the exchange period has lapsed, they are more than happy to help get an exchange for a faulty item. Really good quality products with a wide range of variety for both adults and children. Always have offers on both in store and online deals and limited edition items. Disney movies and songs are always playing in store which my child loves and reasonably priced for the quality you are getting.