I have shopped both instore and online. Instore the 'original' price of some products is ridiculous, but you can get the odd bargain. Online the prices are different for the same thing instore. Delivery is normally ok, around a week, but if you need to return items you have to pay the return postage! Customer services are not helpful in my experience. The clothes quality is mainly good but i have had issues with mens tshirts, bad stitching and shrinkage after washing. Shoes and trainers are normally good, at a reasonable price.