Never have I ever had a good experience at Urban Outfitters.
Once I was laughed at by other customers when asking a lovely Customer Assistant whether they had any specific leggings in my size - All I wanted was a size 14, which she told me they didn't stock ever. The CA was lovely and as a lady of my size, sympathised and told me even she had to buy the same pair in a size 14 from a different retail store! When I complained to UO, I had merely but an automatic response and nothing more. Not stocking a size 14 in a popular brand is rediculous!
I also bought from UO an Instax camera as a gift for my dear friend. Not only was it broken in the box, but UO were harsh in tone in their emails, implying that we had used and broken it - which was not the case. I suggested it was broken in transit to the store (I used the Click & Collect service) and long story short, it took a long while to get a replacement, it was the wrong colour, they said that I requested the different colour, I didn't - it was such a battle for an easy exchange.
Not only this but many of my friends had previously shopped at UO for clothes . They found that the UO branded items fell apart after a few washes, lost colour and were too expensive for the quality of the item.
Never will I ever shop there again. Nothing but bad vibes in that place.