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Should Amazon's Dirty Trick Of Defaulting To Most Expensive Delivery Be Banned?

Money Saving

Really think this should be stopped, how many are caught out, I nearrllyy have been several times, tonight purchased£20 worth ,they added £29 of postage automatically!

Sarahvwomble
2 weeks ago
What do you think of this?
WindowShopper
WindowShopper2 weeks ago

They give you 3 options to pay your delivery if you are not a prime member, join prime, best day delivery, standard delivery. All £20 plus orders are eligible for free delivery.

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Sarahvwomble
Sarahvwomble
Original Poster
2 weeks ago

Yes but its defaults if you do not notice and choose you pay the highest cost

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WindowShopper
WindowShopper2 weeks ago

Sarahvwomble what annoys me more, I paid for prime, my brother doesn't ans we both get deliveries at the same day :/

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Pjran
Pjran2 weeks ago

Amazon give you the choice to sort low to high cost but this function never works.

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Sarahvwomble
Sarahvwomble
Original Poster
2 weeks ago

Yes I often use that and it either just does not happen or it does but is a jumble of prices ,not a straight ascent at all...

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didbygraham
didbygraham2 weeks ago

I guess it just highlights the need to be careful when you shop online, not just with Amazon but anyone. It is very easy to not notice an extra charge or just select the wrong option. I always read and reread everything before I hit the final confirmation button. Even then there have been times I've been caught out although its rarer there days.

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Sarahvwomble
Sarahvwomble
Original Poster
2 weeks ago

You are right you have to study every detail, but we SHOULD not have to do so ,really unfair

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davidstockport
davidstockport2 weeks ago

I'm a little confused by this it was my understanding that anyone spending £20 or more automatically got free delivery irrespective of whether they are Prime members or not.

I actually have Prime membership (I never actually requested it) but am very confused by the way Amazon operates.

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Ann1984
Ann19842 weeks ago

davidstockport it is for Amazon items but if ordering from a third party they total postage can rise

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Sarahvwomble
Sarahvwomble
Original Poster
2 weeks ago

Exactly David I was buying over £20 of goods from Amazon not third parties, and can get it but they default to premium rates,you have to manually alter

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davidstockport
davidstockport2 weeks ago

Sarahvwomble Thanks for the reply Amazon's way of doing things is very confusing (some might say deceptive). I was attempting, as a non Prime member, to purchase goods over £20 and told they were giving me, (without any way for me to refuse), one month's Prime membership. Technically I had no need to cancel before the month elapsed as the subscription was unsolicited.

I found elsewhere that others who have been press-ganged into joining Prime have been refunded all payments for membership without any argument ... when they've asked. Amazon obviously know they're in the wrong - but how many ask?

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Sarahvwomble
Sarahvwomble
Original Poster
2 weeks ago

davidstockport agree ,and think it is deceptive, the constant Prime flogging every time you order is wearing at least, I had this free month given me in the past and just cancelled it after a couple of weeks,but we should not have to do all these things...

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davidstockport
davidstockport2 weeks ago

Sarahvwomble Thanks for confirming that the Prime free month is given you without it being requested.

The attitude of some is "well you can cancel it before you're charged".

They might think differently if they had a "free" magazine pushed through their letter box, then for several months a copy every month, they'd quite justifiably be very annoyed, if they were expected to pay for the copies after the first free one, because they hadn't cancelled.

You are under no obligation to pay for what you haven't asked for. AND AMAZON KNOW THIS! Hence their money back, without any argument, to anyone asking.

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ACR
ACR2 weeks ago

It would be preferable if free delivery was the default option or at least set to the delivery option an individual account holders uses most. Although, Amazon don't have to offer free delivery on £20+ orders. It's possible they could scrap it in the future to encourage more people to sign up for Prime.

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davidstockport
davidstockport2 weeks ago

Many Prime Members didn't sign up for membership. It was GIVEN them with no way to refuse. There have been many who didn't realise they were being charged until months, sometimes years, later. Whether they realised or not is immaterial they should not have been charged for a membership subscription they didn't ask for.

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wibblewobble
wibblewobble2 weeks ago

yes

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Sarahvwomble
Sarahvwomble
Original Poster
2 weeks ago

Love your name by the way, how did you hit on that!

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cocolgooh
cocolgooha week ago

My elderly parents have been caught out by this literally over 10 times because they couldn’t work out how to get the free delivery option because it was defaulting to the premium delivery instead. They’ve also been made to join prime because they couldn’t get out of it, when they just wanted to order essential groceries during a pandemic and no supermarket was able to delivery anything to them. I agree they shouldn’t be able to do it, and if you’ve spent the £20 they require you should get the free delivery option as default (and the option to pay if you want it faster).

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Sarahvwomble
Sarahvwomble
Original Poster
a week ago

Thanks for supporting me, I feel for them, I have had a lot of trouble getting free delivery often myself..

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cocolgooh
cocolgooha week ago

Sarahvwomble They definitely don’t make it easy. I hope they do eventually make it the default, but I suppose they don’t because they want people to pay them more?

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BORDERJOE
BORDERJOEa week ago

Sarahvwomble I clicked through to find out about the scam you mentioned but I don't think there is one. It's just really important to be clear on the conditions and to check before completing payment..... I do the same for every site I shop from having been caught out a time or two at the start. Really, I agree with WindowShopper .... I joined Prime because it's a good deal for the amount I buy from them and I just couldn't make the £20 free delivery eligibility often enough. I also buy for family so more people benefit from my outlay.

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WindowShopper
WindowShoppera week ago

Now they have lots of pick up points, any order above £10 can be delivered to your nearest pick up point.

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Sarahvwomble
Sarahvwomble
Original Poster
a week ago

They default to the most expensive method of delivery ,I consider that unfair as do other comments, why do you think they are doing that,do you think people who are not Prime members all want next day delivery,and are willing to pay a lot more for it every time they place an order?

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Sarahvwomble
Sarahvwomble
Original Poster
a week ago

Personally can't afford the extra for postage ,paying for Prime in my case would just be for postage no other benefits

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BORDERJOE
BORDERJOEa week ago

Sarahvwomble I agree about the defaulting to expensive delivery option. I never want next day delivery or to pay a premium price and I won't. I guess what I'm saying is that having been stung elsewhere or made a daft slip up myself, I spend ages double checking before clicking to confirm....and I have cancelled orders before despatch with Amazon because I've changed my mind. I think they're pretty fair really....but that's my experience only, I accept that.

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BonzoBanana
BonzoBananaa week ago

I always have a bit of review before pressing the buy button so always swop to free delivery. I've never paid for amazon delivery, I buy a few smaller items if I'm doing a prime trial but normally always wait until I get to £20. For the stuff I buy it's normally pretty easy to get to.

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Sarahvwomble
Sarahvwomble
Original Poster
a week ago

Yes agree with all you say but still think they are trying to make more money out of us unfairly,they know some will not notice thinking as they have spent £20 they will automatically get free delivery

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BORDERJOE
BORDERJOEa week ago

I refused to pay the full £79 and waited months for Prime day offers of £59 which didn't come in the end. I did try to make the £20 but it was too difficult for me ...it just depends on what you shop for, I guess. I think it's def good at £59 and I do still save at full price. Not having a car nor living in a large town/city, I do save a lot by using Amazon.

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BonzoBanana
BonzoBananaa week ago

Sarahvwomble What annoys me is they normally give me a intermediate page trying to get me to switch to prime. i.e. you can have this delivered tomorrow for free if you switch to prime (of course not factoring in the monthly cost of prime in their calculations). So I have to keep saying no to prime before I get to the page to select free shipping anyway.

Sometimes they really make you wait for stuff too. I think if there is low stock of an item they ship to prime members first. A recent order I had to wait over 2 months for but likely if you had prime you would have got it within a few days. I think you are occasionally punished for not being a prime member.

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Sarahvwomble
Sarahvwomble
Original Poster
a week ago

BonzoBanana agree that is annoying but suppose it is fair to give the best service to Prime members otherwise there is no point in having it, but the underhand or complex ways I keep listing just seem wrong

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Sarahvwomble
Sarahvwomble
Original Poster
a week ago

BORDERJOE I am in the same position of not driving and living in the country ,glad you found the Prime membership good for you, I almost always want £20 worth or more at once!

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hspexy
hspexya week ago

Yep, this is definitely one of the things I find annoying with amazon. And their constant need to get me to sign up to prime. It certainly helps keep me on my toes when shopping online - never rush through it

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Sarahvwomble
Sarahvwomble
Original Poster
a week ago

Yes really annoying being asked over and over,you need to study,but should not have too.

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