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Amazon Package Didn't Arrive

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I bought 4 items from Amazon. 1 arrived yesterday. 1 item is due the end of September. The other two didn't show up. Amazon said they are very sorry and that a problem occurred during the shipping and so they will refund me after 5-7 business days once the return has processed.

Now I'm not sure how or if at all Amazon will refund me 🥴, as I "paid" for the items with a gift card.

Overall my experience with Amazon has been very good. It's just a shame I didn't receive my items on the occasion I used a gift card! But luckily they weren't expensive stuff. It was a £5 voucher and the items which didn't show up were some soap pads and chocolate, both coming to £1.45 so I won't be too sad about the 🍫

Nadiaparveen
6 days ago
What do you think of this?
Imnotcheap
Imnotcheap6 days ago

Amazon will refund gift vouchers but you'll get gift voucher back.

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Nadiaparveen
Nadiaparveen
Original Poster
6 days ago

Imnotcheap really oh that will be really good

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wonderingsoul
wonderingsoul6 days ago

they refund giftcards, i had a package not arrive once within 2 weeks i had that amount back in my giftcard balance. amazon are pretty good at sorting those kind of things out.

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Nadiaparveen
Nadiaparveen
Original Poster
6 days ago

wonderingsoul oh that's fantastic I was worried but you've given me reassurance thanks ❤️

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Leannexxx
Leannexxx6 days ago

It will go back on to a gift card they did it will me last thing I ordered with them was a £45 game for my daughters Christmas present and it should have been same day delivery never shown up was fuming got my refund in the end then the game turned up a week later lol

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Nadiaparveen
Nadiaparveen
Original Poster
6 days ago

Leannexxx I would have been so sad but I'm glad you got the game in the end 😍

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Leannexxx
Leannexxx6 days ago

Nadiaparveen oh it's ok got a refund and kept the game

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MrsCraig
MrsCraig6 days ago

I've had a refund from a gift voucher before, you will get it refunded into your account as a gift voucher.

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Nadiaparveen
Nadiaparveen
Original Poster
6 days ago

MrsCraig thanks that's good news for me ☺️

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MrsCraig
MrsCraig6 days ago

Nadiaparveen definitely, no one wants to lose out, even if it is only a small amount

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BonzoBanana
BonzoBanana6 days ago

The one bad thing is Amazon have been doing a lot of £5 off coupons recently so if you buy lets say £20 of goods supplied by Amazon (not marketplace or warehouse) you get £5 off but if they can't supply the item, lets say it was £5x4 and they reduced each item to £3.75 effectively and they can't supply it you get refunded £3.75 only so your coupon value is diminished through no fault of your own. So its pretty important not to order out of stock items when you have a coupon as likely they will just cancel that item anyway and you have wasted some of the coupon value.

Same with the recent £6 off coupon if you buy £60 of giftcards you have to make sure you use that £6 off carefully as Amazon won't give you back the value of the coupon if they can't supply the goods.

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Nadiaparveen
Nadiaparveen
Original Poster
6 days ago

BonzoBanana good to know thanks for the heads up ☺️

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Nadiaparveen
Nadiaparveen
Original Poster
4 days ago

Thanks everyone for your helpful comments. Amazon refunded the amount on to my gift card balance. Thanks again ❤️

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