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eBay Seller Nasty What ,If Anything Can You Do?

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Not only did an eBay seller refuse to take back a product that broke after three days but was insulting,saying we were lying vandals!

Apart from negative feedback is there anything can do about them?

Sarahvwomble
1 month ago
What do you think of this?
Ann1984
Ann19841 month ago

Open eBay and PayPal case they monitor messages between both parties

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Sarahvwomble
Sarahvwomble
Original Poster
1 month ago

Thanks,it's over 30 days now,but will know for next time!

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PhilipMarc
PhilipMarc1 month ago

Paid via PayPal? Make a claim. Sarahvwomble

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Glitterandgold
Glitterandgold1 month ago

A business seller cannot refuse a return on ebay. No matter the reason. A private seller can but ebay will generally step in & refund. If it's over 30 days tho than its outside return window sadly.

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Sarahvwomble
Sarahvwomble
Original Poster
1 month ago

They would not supply address, eBay label link no good as no printer but thanks

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Glitterandgold
Glitterandgold1 month ago

Sarahvwomble Contact Ebay anyways. They are very good at helping buyers. 9 times out of 10 ebay will refund you. Ann's correct when she says Ebay moniter messages so they will see all correspondence between you & seller. Failing that try contacting PayPal. You are protected I believe for 60 days with PayPal.

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Sarahvwomble
Sarahvwomble
Original Poster
1 month ago

Glitterandgold must be me being thick but could not find a way to contact eBay at all,just lists of answers to questions that didn't fit!

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sunny101
sunny1011 month ago

Sarahvwomble Bottom right on the front page - Community - discussion boards and ask for help.

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Imnotcheap
Imnotcheap1 month ago

Could you not get a friend to print or go to a library/ internet cafe@Sarahvwomble

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Glitterandgold
Glitterandgold1 month ago

Sarahvwomble https://www.ebay.co.uk/help/home

Log into your account. At the bottom of that page, click contact ebay. Click return an item for a refund. Should then put you through to live chat with Ebay. There may be a waiting time. 🙂

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Sarahvwomble
Sarahvwomble
Original Poster
1 month ago

Imnotcheap would work for some but not for me but good ideas

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sunny101
sunny1011 month ago

Sarahvwomble I had a similar case last year when the seller was putting me off with delaying tactics until it became way past the time I could do anything about it. Go on to the ebay forums and ask for help from the incredibly savvy members who are willing to advise and help. When I thought I had been well and truly 'had' their advice got my money back.

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Username44902
Username449021 month ago

Good luck Sarah, I hope they help you

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tumblespots
tumblespots1 month ago

I would contact ebay anyway as someone else suggested. I believe they would want to know how their sellers are behaving! 🐞

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Sarahvwomble
Sarahvwomble
Original Poster
1 month ago

Thank you, I don't care about the money now as it was only a fiver but agree this person is so nasty and devious ....with you help found the reporting section and have done so,many thanks for your friendly help

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