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Great Customer Service

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I had a packet of Walkers crisps on Thursday, that had a stone in them. I wouldn't normally say anything but felt if a child had them it may have caused some harm. So I rang their customer service line. The lady couldn't have been more pleasant or apologetic. She took all the details down and the next day in the post I had a £10 voucher and an envelope to return said stone for further investigation. It was so nice to receive such excellent, efficient customer service. Have you received any good customer service lately? I think there is a tendency to complain but not so often to praise and customer service can be a very thankless job.

Janhrrs
7 months ago
What do you think of this?
MeestairChrees
MeestairChrees7 months ago

A stone? What kind of stone? How big? It seems a very odd thing to find in a packet of crisps!

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Janhrrs
Janhrrs
Original Poster
7 months ago

MeestairChrees only small, it was in the last few bits in the bag which I popped in my hand and put in my mouth without looking. I'm thinking it must have been in a potato and managed to get through the system. Do you know how I add a photo?

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MeestairChrees
MeestairChrees7 months ago

Janhrrs oh yeah, crisps are potatoes that grow in the ground! I forgot! 😂 Still, to get that far is impressive!

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MeestairChrees
MeestairChrees7 months ago

Janhrrs oh and when you post a comment, bottom left should be a camera icon to upload a photo.

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