Posts Not Meeting 'Quality Guidelines.

Hey Our usual email handler is enjoying a well earned holiday at the moment. We're still looking after emails but a little slower than usual! Hopefully we'll get back to your query soon and clarify what's happened but feel free to tag me if you haven't heard anything in a few days

Hi Mango4

I think I wrote to you in one of your posts today. Your post did not contain any information about the price of the product, not even in the description.

I hope this makes sense.

Cheers

kikogpe Hi Thanks for your response but this is a different post. that was actually removed this morning

kikogpe Hi I did notice this morning aswell they did made price mistake in there deal from Sainsbury’s . I was about to write a comment but I thought they might mind. but after reading your comment I decide to write here I hope Mango4 will not mind now . Thanks

Sanitation1234 Not at all be grateful if you could enlighten me. Thanks

Mango4 I will do next time definitely.

Sanitation1234 Thank you

Mango4 Hello, I received your email in regards to the 24 cans of coke. That was put into moderation because it did not contain price information. I have fixed this post for you and put live again. I have also replied directly to your email. For more assistance, please feel free to reply to the email.

Tom Thank you

Kelsey I tried that, sadly response was not good "see guidelines" and a screenshot of what I'd posted, still looked good to me

lilyflower Hey We get many emails where people haven’t yet read the guidelines so it’s often our first go to recommendation. Of course if you’re none the wiser having done so do feel free to respond saying as much and then we can look into it in more detail

Kelsey I've moved on, it's annoying when it happens but these things do. It's not as if I've lost ££££'s. I like the interaction not necessarily the points, they are a nice bonus

lilyflower I see in the new guidelines that the link/photo should be to the actual item not the generic retailers home page/logo .

I welcome this as I see too many "lazy" posts with the photo being the "Klarna" symbol or retailers logo . Only takes 20 secs to copy and paste an actual photo of the item ?

Golfforall I agree, a photo of a radio station or logo doesn't really tell you what you could win. I always look for something appropriate but even then it doesn't always work, the one mentioned below that was removed definitely had a pic of what was on offer.

Kelsey Loving the new enhanced guidelines - they eliminate any doubt on deals and vouchers. With a bit of luck it will be the end of three identical deals with different colour options. The only thing I would have highlighted is the freebie that is really a draw/competition and has a finish date.

I hate it when that happens. I reckon in situations like that, people are reporting cos they want the points.

Hey I agree! This isn’t technically possible at the moment but is certainly an approach I’d personally prefer

I see I don’t actually know how that looks behind the seen but now it makes more sense to me, so thank you Kelsey for getting back to me.

Mango4 This would be the ideal scenario, but there are often thousands of posts for a small team of volunteers. All report checks are done manually and believe me, there are hundreds every day, plus navigate the website trying to keep everything looking good

kikogpe I don't for one minute doubt the effort and work involved by you all and I fully believe like other site you deserve an extra reward for your efforts . However realistically as the membership of the site increased surely it would also make more sense to recruit additional mentors/ moderators/editors whatever you prefer to call them,to cope with demand and maintain standards.

Mango4 I agree there, I don't want to be funny but why are volunteers doing the job for nothing, it seems rather cheeky especially with the site growing all the time and any publicity it gains is beneficial, all sites are there to gain recognition and to make money aren't they, so, summing it up, the owners/partners are making money and the hard work is done by volunteers with no pay, some firms would be rubbing their hands together in glee at that one!! x

Hi JoTarpley

LD has a team of employees. I don't know exactly who they are, where their office is. Volunteers, as the name says, help without expecting a financial return, as well as we have no obligation to work. As I said in other topics, I got to LD because of the competition page a long time ago and I like to help because LD provides me with this competition page that I like so much.

The vast majority of forums and internet communities have volunteers to moderate pages, chats, etc. This is absolutely common, they are people who offer free time while they are browsing the site, with no obligation of schedules or daily tasks to fulfill.

Cheers

kikogpe Oh I see, I didn't realise that, thanks for the explanation, if it fills peoples time who have nothing else to do and they really enjoy it then that can only be a good thing, in that case, I take my comment back, it just sounds worse than it actually is! x

Hey, thank you for your message. If you're ever unsure please feel free to contact us for more information and clarification. We check team emails usually once per working day.

I have reviewed your post, and removed it from moderation It is now sold out though, and so I have also expired the post.

With best wishes,

Tom

Tom Not surprised it sold out it was a good deal so still don’t why you removed it. Never mind, stay safe and carry on.

Well I just had a comp taken off earlier tonight as a duplicate eyeballkerry

but the 'duplicate' wasn't and the original was posted by me 5 months ago and had expired and the brand just happened to post the same prize for a new comp when they hadn't posted a comp for months and I've had it taken off and points deducted yet again, I'm losing soooo much lately that I'm beginning to wonder if this constant effort is worth it to be honest! x

JoTarpley After writing on here my deal came back on, fingers crossed for others.

JoTarpley Thank you for your message, I received your private email and this has been resolved.

Tom Thank you Tom x

Hey Ann1984 totally agree it can be frustrating for a post to be marked as a duplicate many days after it's been posted! Unfortunately it's one of those grey areas where technically, it's true - we only allow one post per deal - and we rely on fellow members to report things. We're always trying to improve our systems and do try where possible to flag that a deal may be a possible duplicate before posting, but it's not always possible. If you have any ideas we're very open to feedback and suggestions on how to improve things.

Tom thank you it was frustrating as was so popular trending etc for it to be removed after so long. Is there not a time scale where posts expire. That could be a option losing the points don’t matter it was just so far back for it to come back on after mine been reported. Never mind you win some you lose some

Ann1984 Hey, no we don't currently auto-expire posts after a certain time as they could still be working. For example, if you searched for a deal e.g. "LEGO Harry Potter" and deals were months old but still working, we'd want to show them as active. However, we're always looking and thinking about how to improve things and this is certainly an area that needs some work! Thanks again for your contributions and I look forward to your next one!

Thank you for your message. As this is a personal support query, please can you contact us (select "other" > "Still no good, drop us a message") and provide the URL to the post in question. We can assist you further there and it's not at risk of getting lost as it is in Chat. Thanks!