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Sorting Loyalty Cards When a Family Member Dies

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Very sadly my close family member has recently died and I am helping my Mum notify the companies of all his loyalty cards (Boots, Nectar, Tesco Clubcard). It just seems so hard to do, I have to ring up each number and stay on hold for twenty+ minutes, pay to post the death certificate etc all for say £3 worth of points. Does anyone have any tips? It's just making a hard time harder, companies should make it easier 😞

a year ago
What do you think of this?
lilyflowera year ago

I'm sorry for your loss. When I had the same situation with Mum, I didn't inform any of them I used what points were on the cards and just stopped using them. As there is no charge for the card no company came back to ask why the card wasn't being used.

gerrykelly25a year ago

Sorry to hear of the family loss studentgirl123.

I agree with lilyflower, just use the points then dispose of the cards. I kept one card of my mother’s however, and still use it 11 years after her death! Sentimental value! There is enough to be done at this time without worrying about loyalty cards. All the best x

MrsCraiga year ago

I'm sorry for your loss. I agree with lilyflower use the points on the card and then just stop using the card.

davidstockporta year ago

Just to inform you that you should carefully consider advice given to just use the cards, to take the cash could land you in trouble, if only a few pounds it's probably best to forget it - just destroy the card.

Loyalty cards are for the use of the person they were issued to (no one else) - if a significant amount has accrued it might be worthwhile contacting the company concerned, they will require proof you are the person in charge of the late holder's affairs.

This might be of interest:https://www.bbc.co.uk/news/uk-england-merseyside-10956763 and she claimed it was done accidentally. (thinking it was her own card).

Caz2a year ago

Well so you dont get in trouble id just post a photocopy of death certificate via normal post and enclose a cover note.

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