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Student Loans Online Accounts Overhaul

In the News

https://www.bbc.co.uk/news/education-50942126

it’s about time! it‘s actually embarrassing that the SLC haven’t made the improvements already - it was always a nightmare to get hold of them previously

hspexy
20 days ago
What do you think of this?
DannySpeed
DannySpeed20 days ago

I don't think this goes far enough. Students need to be able to control they money much better and they should not be charged interest. That said why are they paying for tuition anyhow, I don't feel they should.

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hspexy
hspexy
Original Poster
20 days ago

I agree. Tbh the lack of transparency always bothered me, and that fact that repayments go through many channels means there are always issues. I know credit doesn’t come for free, but without straight forward statements and controls, the debtor will find it hard to fully know where they stand

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ClaireF1978
ClaireF197818 days ago

I finished paying mine off a few months ago now but it was such a joke. They didn't switch me over to direct debit payments towards the end and ended up taking too much off me. When I logged on it only had the previous tax years payments on it and after speaking to them on the phone I was told that they only transfer your payments over at the end of each tax year so it's pretty much never up to date. They couldn't confirm I had overpaid because of this and I had to send them payslips to prove it! Then they still took money from my wages the following month because of how long it took them to cancel it and more time again to refund the overpayments, I was so angry with the amount of chasing around I had to do. So many phone calls and so inefficient. I'm just glad I don't have to deal with them again.

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