Tui Plane - Serious Software Error
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I read recently that a Tui plane experienced a “serious error” due to a software error.
Their reservation system classified any female using the title “Miss” as a child. Their weight was allocated as a child’s “standard weight” of 35kg instead of an adult weight of 69kg. This resulted in the captain calculating the load sheet required for take off as being 1200kg lighter than it actually was.
Tui say it was an isolated incident and the fault has been corrected.
If anyone reading this works for an airline, is this the norm? Or when passengers check-in, is there a visual (human) check on the passengers boarding? Where has the human touch gone?
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