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Robert Dyas came from Ireland in 1872 and opened up his first ironmongers with just a £5 inheritance to his name. He determined to provide customers with the best possible products and services. To date, they have about 95 stores across the South of England, a website that offers different delivery options and where you can shop 24 hours a day anywhere in the UK.
Robert Dyas expanded its reach through London and the South East. The company’s journey was not smooth: World War One, the Wall Street Crash, the loss of 18 stores, as well as their head office and warehouse in The Blitz. Before Christmas in 1997 a fire obliterated their distribution centre and head office. But still the company rose from the ashes and kept on going.
In RobertDyas.co.uk, you’ll find everything you need for your home and garden, cleaning solutions to kitchen essentials to the latest DIY gadgets and gardening must-haves. They provide their customers special Robert Dyas offers on product selections from some of the world’s most popular brands to exciting new start-ups of up to half the price.
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For questions or enquiries about their products and services or orders you have placed, you can use their Frequently Asked Questions page or contact their Customer Service team through the following:
Standard Products
Mainland UK:
Bulky or Heavy ProductsMainland UK:
Delivery Options
Standard Delivery
Bulky Delivery
Your Right to Cancel
Most of their products are covered by their 30 day no quibble money back guarantee as long as they are with their original packaging, unused and in resalable condition.
Products not covered by their 30 day money-back-guarantee:
You may not cancel orders for the following types of products:
Right to Charge for Aborted Collection
If you are not at home when we they to collect, the company has the right to deduct from your refund or charge your credit card the direct costs to them of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
Returns
You can contact their Customer Services team on 0800 707 6677 (Monday to Friday 8am to 7pm, Saturday and Sunday 9am to 5pm or via email to: mailto:customerservices@robertdyas.co.uk who will provide you with Returns instructions. You can also download their Returns Form or use the form on your delivery and returns note, enclosed with your goods.
Returns Department
Robert Dyas Distribution Centre
Swallow dale Lane
Hemel Hempstead
Hertfordshire
HP2 7EU
If you are returning the item to a local Robert Dyas store, a refund for the purchase price of the product will be issued, less any relative discount applied to the original order.
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