Aldi Shoppers Furious With Major Glitch On Self Service Check Out

Hey Deal Hunters,

Ruby Flanagan at The Mirror reported that there's a snag at Aldi's self-checkout tills! If you’re snapping up those marked-down products, on-promotion items, or multi-buy offers, they might not get deducted at the self-service machines.

That’s right, reductions or promos don’t auto-apply at these tills. So, if you're using them to save time, make sure you pause and check your bill. If you notice your savings aren’t reflected, wave over a staffer. They’ll manually punch in those discounts for you.

Scores of Aldi aficionados on Facebook have voiced this out. One said, “Any discounts don't automatically apply on the self-checkouts. You have to ask a human employee to take the discounts off manually.” Seems many have been unwittingly paying extra. One shopper pinpointed the reason: the barcodes don’t change to show reduced prices. Instead, staff press a discount button and sort it for you.

Aldi's response on the Mirror was that in-store discounts always involve Aldi crew and overall, feedback on their self-service tills is “overwhelmingly positive”. If you reckon you’ve been overcharged, Aldi encourages you to raise it with their customer service.

On the flip side, Aldi's push for more self-service checkouts, introduced in 2019, is due to a "positive feedback" loop aiming to boost the customer experience. But opinions are split. While some shoppers hail them as game-changers, others find them challenging, especially if tech isn’t their forte.

To wrap it up, Tom Church, Co-Founder of shopping community LatestDeals.co.uk, remarks, “It’s always crucial to keep an eye on your bill, especially with automated systems. Deal Hunters, stay sharp and ensure you get every saving you’re entitled to!”