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BT to Bring Call Centres Back to the UK

  • Call centres coming back to the UK and Ireland
  • All will be in the UK by 2020
  • Also planning a converged broadband and mobile network
The telecoms company is moving its call centres back to the UK. Image:Getty
The telecoms company is moving its call centres back to the UK. Image:Getty

BT has pledged to bring all its call centres back to the UK and Ireland, as well as planning a converged broadband and mobile network.

The company said it will also return to the high street to help promote its own products.


All customer calls will be answered in centres across the UK by 2020, the company said.

They are part of 24 strategic moves announced today by BT’s consumer business chief executive, marc Allera, aimed at encouraging consumers to sign up with BT for its mobile, broadband and wi-fi.

He said, “We’re investing across BT, EE, and Plusnet so that we can provide our customers with the widest choice of products and service, on the best networks, and with the best services in the UK.

“We’re beginning our journey to create one converged, smart network built on our world-leading fixed and mobile networks- going beyond 4G, 5G, Wi-Fi and ultrafast broadband to seamlessly connect our customers wherever they are to the things that matter most to them.”

Last week, BT also said it planned to exit its headquarters in central London.

It explained that it was making moves to simplify its operating model by ‘delayering’ its management structures and ensuring there are ‘fewer, bigger, more accountable leadership roles.’

Comments+20 points

Make no difference over price services bad Internet. prices far to high for what you get. people moved to better companies offering value. l pay £25 for 50megs pay £8 for Netflix and no problems will happy

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