Virgin Hikes Bills for 1.6 Million Customers

Elizabeth Elden
14th May 2018, 3:00 PM
  • Prices on bills will go up by 3.3%
  • Changes some in from July
  • All pay-monthly customers who signed up before February this year will be affected
1.6 million Virgin Mobile customers’ bills will go up this summer. Image: Getty

Virgin Mobile customers will see their bills rise by 3.3% this year.

An estimated 1.6 million customers will see their bills go up in July, as all pay-monthly customers who signed up before February 2018 will be affected.

This means that customers who pay £30 a month for a contract, will see their bills rise by 99p a month, or £11.88 a year.

Although this may not sound like a huge amount, many energy companies are also putting bills up, making household incomes even more squeezed.


The communications giants is the latest firm to confirm price rises that are in line with the latest Retail Prices Index, RPI, figures.

Virgin is also increasing the cost of called to standard UK landlines and mobiles from 50p per minute, to 58p per minute, and the cost of video and picture messages will rise from 40p to 50p.

Pay-as-you-go customers won’t be affected by the bill hike.

A spokesperson for Virgin Media said, “To continue giving our customers more innovation and fast, flexible plans, we sometimes need to review our pricing.

“We communicate any changes clearly to our customers and continue to invest to give them even better services.”

The only way for customers to avoid these increase is to find a better deal elsewhere.

Mobile firms are allowed to increase their prices mid-contract in line with inflation, as long as potential rises are stated in their terms and conditions.