I have ordered a few different plants from here. The quality is good, and the prices are reasonable. They are sent out when ready, 2-6 weeks+, well packed (plugs fit the letterbox) and have a label key for the varieties. The plants have goods roots and are healthy, i grow them on and they do very well. My last order of 20 plugs had about 5 plugs that were frost bitten and no good. I emailed them with photos. They replied in a timely fashion, apologised, and sent me another 20 plugs free of charge. I am very happy with their response. They have special deals, sales etc, that are worth a look, i also use any codes i can find too.