Does Anyone Know How to Contact Amazon
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HI I WAS WONDERING WHAT TO DO I PURCHASE A NECK SHOULDER MASSAGE FROM AMAZON BUT I THINK IT SHOULD BE TOOK OF THE SITE ITS VERY DANGEROUS I HAVE ONLY USED IT 3 TIMES HAD IT ON THE OTHER DAY AND HALF THE PLUG BLEW ACROSS THE ROOM MY SON HEARD THE HUGE BANG AWAY IN ANOTHER ROOM I JUST DONT THINK THEY SHOULD BE SELLING THIS ITEM I WAS READING REVIEWS AND OTHER PEOPLE ARE SAYING THE EXACT SAME THING SO OBVIOUSLY THEY ARENT BOTHERING
If it’s unsafe then contact Trading Standards first then contact Amazon through chat option insisting on a full refund. Trading Standards will get it taken off.
Pjran iam not bothered about the money I just think it's unsafe if a child was standing across from where it was plugged in they would have been hurt obviously the seller isant bothered as they are still selling it and people have sent them photos my wee dogs were going mental with the loud bang I nearly had a heart attack thanks for commenting appreciate it I just never have a clue what to do
Amazon site - go to the Amazon Customer Service section - this will allow you to speak to/report something dangerous. You can either use a chat-bot or speak to staff member to help with your report.
Honestly I've found this with a few things from Amazon I sent a kettle back because plug was heating up
Leannexxx aw have you I have bought a lot of electrical stuff from Amazon and everything has been ok but this I jumped out my skin and screamed can laugh now about it I will be doing everything I can to get this product removed someone's house could go on fire with it absolutely shocking
I'm afraid that such is our "misplaced " trust in Amazon that we believe any Amazon deal posted must be a deal ? Sadly the majority of Amazon marketplace stuff posted on here is "Chinese Tat" . This is an advertising site after all , not a deals site . I have said many times on here , Do your own research , know what the price should be then decide whether to buy . Beware items described as "professional " they almost certainly are not .
Personally I will only ever post genuine items with genuine savings , sadly I seem to be in the minority 
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I bought my niece one of those Food Warmers with the dishes in to keep the food hot especially for Christmas when she gets in such a stress trying to keep everything warm when doing the Christmas dinner, she said she went to try it out as she was having friends round for a meal, she plugged it in and that also went Bang and tripped the Lights I got in touch with Amazon and they said it was probably a customer return that should have gone to the warehouse to be checked that it was safe for resale and not one that was New, Sometimes customers buy something and change their mind and return items But anything Electrical should be Checked Before being sold again, I did Return it and Purchased a Different Brand
smithpoppy303 did it yes that masager tripped all my sockets you would think amazon would take items off as iam sure things have been reported
You could let Amazon know on live chat but I would not expect them to do anything about it Unfortunately.
Contact Amazon via chat and when you get through to someone ask to be put onto a supervisor, if they have attitude tell them you are going to trading standards and threaten to sue for compensation.
pato You can request a phone call from them, if they made it easier to get beyond that stupid chat Bot you wouldn’t need to call them, It takes forever to get beyond that Point you end up repeating yourself 
I have had Nothing but trouble with Amazon and they don’t do anything about the issues, Yesterday for instance I was waiting for a Delivery and I was keeping an eye on the tracking of my order it was saying I was next delivery and I was in my kitchen with my niece and again I checked the tracking and it said that they Attempted to Deliver my order and no one was home 
it took me 15 minutes to get past the stupid Bot to speak to customer service, they said I wasn’t home so they couldn’t leave my Delivery, I said well you need to go back to your driver and tell him to come to mine and tell me that I wasn’t home, I said I can Guarantee you I was home and I have witnesses, Plus I have a Doorbell that your courier’s like to keep pressing the bell and banging on the door at the same time and my Dog would be barking if anyone was at the door, in the end they sent my order back out although it didn’t arrive until 9pm
@smithpoppy303thats a absolute disgrace I hate when a delivery driver says he was at your door but you don't hear him and no card put in some think your so stupid the product has been took of the website so hopefully it stays off thanks for your advice 
PhilipMarc thanks for your advice the item has been removed let's hope it stays that way don't want anyone getting hurt with faulty goods
Contact Amazon through their chat although they might not be much use. They don’t seem very clued up on things. I contacted them and explained a situation and what they replied with was random questions. Trading standards are your best bet. Hope you weren’t injured. Could have been a disaster.
TracyStorrie thanks for your advice the item has been took of the website 
hopefully they don't put it back up no me and my dogs just got a big fright thank you 
kate1310 I would still contact Amazon. You definitely should be getting a refund and informing them about the dangerous item. Thank goodness there were no injuries 
TracyStorrie I have had it nearly a year so wouldn't get a refund thanks for your comment
To contact Amazon click on the three lines icon and you see list (your orders, payments and transactions etc ) towards the bottom you will see customer service. Click on it , then contact us and follow the instructions that come up. Request a call and they call you straight away .
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