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Price Glitches FAQ

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What is a price glitch?

It is an unusually low price for an item - it could be a crazy special offer or perhaps a mistake. For example, a product listed online for £10 instead of £100.

Do companies have to honour price glitches?

  • In stores: If an item is priced incorrectly on the shelf, or scans at the wrong price at the till, retailers are under no obligation to honour it, under the Consumer Credit Act 2015. They can offer the item at the correct price or refuse your money and withdraw the product from sale. (Source: Telegraph)
  • Online: It's a bit wafty: The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point. (Source: Telegraph)

How often do companies honour the glitch?

Approximately 2 in 10 times (20%), based on my online shopping experience. The majority of online stores do not honour glitches.

When you buy a price glitch you should know there is a very probable chance that it will be cancelled.

Are price glitches worth the effort?

If a price glitch is not honoured, will they refund me my money?

If an order is cancelled, you should get your money back. This can take some time. You should be prepared to lose your money to the company for a period of time, perhaps several weeks. While rare, Latest Deals members have said how they had to write several times to various companies to get their money back.

  • Amazon refunds - If you've ordered through a third-party seller on Amazon, and the glitch gets cancelled, they may say "no money was taken" and yet your bank account shows a transaction. This is because it may be in "pending" status. Please read more on Amazon

What to do if it is is an error fare or price glitch on flights? ✈️

If the price glitch is for a flight (sometimes called an 'error fare') do NOT book accommodation.

Your flight may be cancelled. It is best not to book your accommodation until your flight is confirmed and you're checked in. Even then, it is best to book refundable accommodation. This is very important.

If you book an error fare, do not call the airline. If you do and they realise it is an error fare, they will cancel your flight.

Help, I've received emails from the seller asking me to cancel

If a price glitch is not honoured, you may receive an email from the seller asking you to cancel the order. This is usually because they still have to pay fees on Amazon and ebay even if they cancel. Sometimes these emails state that their jobs may be at risk. Please read the comments of the deal post and join our Facebook group for a discussion on each glitch and to see what fellow members decide.

⚠️ You may lose money

  • Purchasing price glitches are high risk and you may lose your money. We recommend that you do not purchase a price glitch unless you can afford to lose the money. Think of it like purchasing a lottery ticket.

🔴 Latest Deals does not take responsibility for any financial loss

  • Posts shared on our website are from other people and we have no oversight of the information given. You should conduct your own research into the seller, as you would when purchasing from any online retailer, and make your own decision.
  • Sometimes we share posts on our Facebook page and other channels. While we do have a selection criteria we can (and do) get it wrong. Again, please do your own research into the seller and understand the financial risk you are taking when purchasing a price glitch.

ℹ️ Is this FAQ helpful? Please share your thoughts in the comments, or if you have further questions just ask.

Note from Tom: I am writing this FAQ as something we can link to alongside every Price Glitch posted on Latest Deals. I've often assumed people know about the 'risks' of Price Glitches i.e. they may not be honoured, but recently have seen people get angry.

Tom
Tom
Founder
over a year ago
What do you think of this?
PhilipMarc
PhilipMarcover a year ago

Glitch price

Angry

Choose one. 😛 Getting angry over a misprice shouldn't happen because it's random luck if the order will be honoured.

M

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AgnesFaludi
AgnesFaludiover a year ago

I am not sure how Superdrug decides who gets their glitch items and who not. They randomly honor people.

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nathan3007
nathan3007over a year ago

From my experience, they are normally cancelled.

2 times with gameseek the orders been canceled

The littlewoods sofa was canceled (obviously, wasn't expecting them to honor that at all 😂 )

However when game mispriced the mafia 3 deluxe edition to £9.99 instead of around £40, they did honor 1 per person which was very decent of them. So in my experience i've had 1/4 luck with stuff.

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nemosays
nemosaysover a year ago

This is definately helpful. From experience, some have been honoured and some haven't, so its pot luck really! No point getting angry if you know what you are getting into. If not then you should probably not risk it 😄

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sarahtwinmom
sarahtwinmomover a year ago

Don't know why people would get angry it's just luck!

Some people make me laugh, if it honoured and you get it ......great 😃 If they cancel your order so be it.

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AdamBossali
AdamBossaliover a year ago

Wow

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safiyya72
safiyya72over a year ago

The Sale of Goods Act has been replaced by the Consumer Credit Act 2015. All items offered at any price are "an invitation to treat". Yes the seller can refuse to sell the goods at the price quoted but the Trading Standards office would take a very dim view of the seller refused to honour an item for sale however cheap as it could be seen as a ruse to lure the potential customer to try and buy an item which is very cheap - not good business practice. Hope this comment helps.

Suzanne

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UrsulaDias
UrsulaDiasover a year ago

Can't get the Pringles free movie to work although codes are accepted. When choosing the genre it just keeps on turning and turning but not displaying choice of movies. Is that the end?

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Tom
Tom
Original Poster
Founder
over a year ago

A few people have had this problem, with better success on the NowTV Sports pass.

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Freeme
Freemeover a year ago

Good articale.

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IanDupe
IanDupe6 months ago

This is not what i asked for

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Jasmine111
Jasmine1116 months ago

Thanks IanDupe for bringing this topic up very useful for some as I post a boots deal there was a glitch in price Buy 2 item and get boots capsules for £1 when I add one capsules price £6 and 1 Boots serum £4 both comes in basket 2 for £5 half price each as someone did ask why capsules don’t show as £1 then I explain to them that’s why I wrote glitch and I told them if it’s a mistake they will update after 12am which they did they totally removed capsules but last night they add in as out of stock.i have to admit in past I did had lots of glitches from boots those were only few in stock that time we can’t post 2 or 3 item as a glitch deal but in future if I found any I will share here definitely after receiving my order if Tom allow me can I share in my topic with my friends if there’s few item in stock available I don’t know if you’re read this comment please reply whenever you’re got time.Thanks 😊

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Pjran
Pjran6 months ago

Jasmine111 thank you nice again as I placed a Boots order through your link and purchased three items with the £1 hair supplements.

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Jasmine111
Jasmine1116 months ago

Pjran Thanks dear for letting me know capsules are in stock now did you purchased today or other day. I will check see if that offer works today again.have a good day 😊

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Pjran
Pjran6 months ago

Jasmine111 the other day and I’ve had an email saying ready for collection yay 😀

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Jasmine111
Jasmine1116 months ago

Pjran O great I just checked full prices comes up thank God You’re getting you order but I recently getting comments there orders been cancelled from few websites then I have to explain them I am so happy for you😊🙏🏻

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stuartsmith544
stuartsmith5446 months ago

Thanks for posting this as I know it will be useful for some people .Will certainly help me and its much appreciated.

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