Amazon Prime DOUBLE delivery times before Christmas (Your Rights)

Elizabeth Elden
19th December 2017, 11:00 AM

Online retailer Amazon is in hot water after it fails to deliver packages on time. Image: Getty

Amazon has come under fire for failing to deliver parcels on time, despite customers paying for its’ Prime delivery service.

Consumers are fuming that their packages are arriving late, and many are worried that they won’t get their orders in time for Christmas.

In some cases, customers who were promised a 48-hour delivery, had their parcels turn up four days later.

One user even paid for next day delivery, but it was delayed for an entire week.

Customers should order now to get their parcel in time for Christmas, and look at Amazon deals at LatestDeals.co.uk to get the best discounts.

Frustrated customers have complained to the Advertising Standards Agency, ASA, about the online retailers failure to deliver products on the date it has advertised.

A spokesperson for the watchdog said, “We have received complaints about Amazon parcel deliveries, and we are currently at the initial assessment stage.

“We have not yet made a decision on whether or not the complaints warrant an investigation.”

This coming Saturday, the 23rd of December is advertised by Amazon as the last day that Prime customers can order by if they want their delivery with them in time for Christmas.

Wednesday is the last day that non-Prime customers can order by if they want their delivery in time for Christmas.

Amazon offers free delivery above a certain minimum spend, but express, unlimited delivery is just for its’ Prime customers.

An Amazon spokesperson addressed the delayed delivery issues, saying, “We’d ask any customers with questions about their deliveries to contact us.”

What to do if your package arrives late

The Consumer Rights Act states that when you buy an item from an online retailer, it is their responsibility to make sure that it actually is delivered on time.

If it doesn’t, then the retailer is in breach of the contract, so consumers should raise the issue with them as soon as possible.

Consumers should not raise the issue with the courier, it is not their responsibility for a package to be delivered on time.

By law, goods should be delivered within a “reasonable time”; the definition of this will depends on the type of goods and the original estimate for delivery.

This means that if you ordered with Amazon with express delivery and your package was not delivered on time, you can ask for the cost of postage back.

You also have the right to terminate the purchase and get a full refund if the item hasn’t been delivered on time.

Regardless of what service you use, Amazon or other retailers, your item must be delivered within 30 days after the order has been place.

If your delivery arrives 30 days after being bought, you are entitled to a full refund, according to Consumer Contracts Regulations 2013.

For more information on delivery times before Christmas, check out our guide on the last delivery dates to order by if you want your package to arrive in time for Christmas.

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