Return Information
PLEASE NOTE some return methods are currently unavailable or taking longer than usual, due to the worldwide COVID-19 pandemic. Please see the returns portal for full details.
RETURNS POLICY EXTENDED to 90 days during this period.
HOW TO RETURN YOUR ORDER:
How do I return an item?
Visit our Returns Portal and follow the instructions provided
Please have your Order Number and Postal Code ready to complete this process. This was sent to you in your Order Confirmation email.
Once you have completed the return steps on screen, select your return method and download the returns label provided.
Attach the provided label to your return package and drop it off at the nearest drop off point.
Once your package begins transit you will be able to track the progress of your return via the Returns Portal
As a reminder, it can take up to 14 working days for your refund to be processed.
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