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Klook Credits

11.1.1 Klook Credits are points that are awarded to you and will be accumulated in your Klook Account until expiry. Points are awarded on the actual participated and unrefunded activities purchased from Klook’s platforms, based on the award program at the time of purchase. Except as otherwise stated, every ten (10) Klook Credits may be used to offset one Hong Kong Dollar (HK$1.00) of the total check out price. Conversion into any other currencies will be calculated based on the exchange rate Klook uses on the date of your purchase offset.

11.1.2 Klook Credits may be earned through the following means and the amount of Klook Credit received may vary with each purchase and is at the sole discretion of Klook: (a) rebates from previous purchases (b) earning through any means authorized by Klook at its sole discretion (c) submission of activity review after successfully completing any eligible Klook activities you purchased

11.1.3 You will only receive Klook Credits for the first ten activities you have reviewed in any calendar month. If you have completed the same activity more than once in the same month, you will only receive Klook Credits for the first review you have submitted for that activity.

11.1.4 All Klook Credits earned any time in the first calendar year will expire on the last day of the next calendar year. Therefore, if you are awarded a Klook Credit on 1 October 2017, that Klook Credit will expire and therefore be deducted from your account on 31 December 2018. All the credits accumulated to date as of 25 September 2017, regardless of when you obtained the Klook Credits and remained unused will expire on 31 December 2018.

11.1.5 Booking and delivery fees and charges are not eligible for earning Klook Credits, nor can Klook Credits be used to redeem or deduct booking and delivery fees and charges

11.2 Klook Coupons

11.2.1 Klook Coupons are coupons with a one-time use and will not be returned if used that will be sent to your designated email address or applied directly to your Klook Account, which may be used in exchange for discounts of future bookings on the Klook Booking Platform. For the avoidance of doubt, once you have used the Klook Coupons on the Klook Booking Platform, such Klook Coupons will not be returned or refunded under any circumstances.