30% off First Box Orders at Pasta Evangelists

Terms And Conditions

Terms And Conditions

By placing an order on this website, you are agreeing to the following terms and conditions:

ORDERS AND CANCELLATIONS

Order Acceptance Policy

All orders and pasta plans requests received are subject to acceptance by Pasta Evangelists Limited ("Pasta Evangelists") and Pasta Evangelists, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Timing of your order

As a part of the checkout process you will be able to select the delivery date for your delivery, whether that delivery is part of a pasta plan or a one-off order. You will also be able to select the frequency of recurrence (in the case of a pasta plan).

Changes to your order

If you wish to change your pasta plan, please do so via the “My Account” area of the Pasta Evangelists website or by contacting us at chef@pastaevangelists.com; for one-off orders please contact us at chef@pastaevangelists.com. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes that are requested not less than 48 hours before midday of the scheduled delivery day. Failure to do so will result in the lapse of any rights to a refund or re-delivery.

Cancellation policy

To cancel your order, please let us know not less than 48 hours before midday of the scheduled delivery day and we'll be happy to provide a full refund. You can also cancel by contacting us at chef@pastaevangelists.com. Failure to do so will result in the lapse of any rights to a refund or re-delivery.

Pausing or cancelling your pasta plan

If you wish to change your pasta plan, please do so via the "My Account" area of the pastaevangelists.com website. You can pause or cancel a plan at any time by providing notice to us up to not less than 48 hours before midday of the scheduled delivery day within your pasta plan. Failure to do so will result in the lapse of any rights to a refund or re-delivery.

Pasta Plan prices

The price for each order within a pasta plan is the price at the time that a plan is set up. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your pasta plan free of charge.

PAYMENTS

We accept American Express, Visa and MasterCard credit and debit cards as well as Paypal. In order to offer the best security, all our payments are processed securely by Stripe or, if selected as a payment option, Paypal.

For all ongoing pasta plans, your credit or debit card will be billed at checkout for your first delivery only. For ongoing deliveries, you will be billed on a recurring basis at the start of every week in which a delivery is scheduled. The amount your card will be billed in any given week will be the value of your order(s) for the given week.

For one off orders your credit or debit card will be billed upfront on checkout. For all gift bundles, your credit or debit card will be billed upfront on checkout for the entire cost of the pasta plan.

If you create an account and enter your payment details, your card will be stored securely by Stripe so that you can check out on future visits without re-entering your card details. We never store or have access to your credit or debit card details.

PRICES

All prices are stated inclusive of any applicable VAT, unless otherwise stated. All applicable delivery charges are set out explicitly in your order.

DELIVERY POLICY

Pasta Evangelists delivers to any address within the United Kingdom, but do not deliver to PO boxes and BFPO.

We deliver by DHL, DPD, Royal Mail Tracked other courier companies, and in central London via a fleet of motorbike couriers. We will determine how to deliver your order, and any applicable delivery charges will be clearly communicated before you check out. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

Unfortunately, if you live in the Scottish Highlands or outside mainland Britain (e.g. Northern Ireland or Channel Islands), we aren’t able to deliver to you on a Monday or Sunday. With these orders, Monday deliveries will be moved to Tuesday, and Sunday deliveries will be moved to Saturday.

We will make every effort to communicate your delivery instructions to your delivery provider, however we cannot guarantee that delivery instructions will be followed. Timed deliveries are not available.

When choosing the safe place instruction 'Leave with concierge', it is the your responsibility to first ensure that your concierge accepts fresh food deliveries. In the event that a delivery is turned away due to the nature of your package, you will not be eligible for a refund or re-delivery.

Although our team will always try our best to ensure punctual delivery for our customers, Pasta Evangelists cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier and delivery services that we use or anything else outside of Pasta Evangelists’ control.

In the event of a non-delivery (your meals not having arrived on their intended delivery date), please contact us at chef@pastaevangelists.com. It is the customer's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.

Delivery will be complete when we deliver to the address which you specify when ordering. When ordering fresh pasta, as it arrives chilled, it is important that you follow the storage instructions provided on our site, in your order confirmation email, and your recipe card. Failure to do so will result in the lapse of any rights to a refund or re-delivery.

If your order contains drinks with alcohol, you have to be in and may be asked to show ID, to accept the delivery.

If you change address, you must contact us at chef@pastaevangelists.com 48 hours before your next order is due to arrive to update your details, and ensure that no deliveries are sent out to the wrong address. We are unable to provide refunds or re-deliveries for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.

If you should change your mind about your order once it has already been confirmed and dispatched, please accept said delivery and you must contact us at chef@pastaevangelists.com or 02038287042 on the day of delivery to discuss the order further. Refusal of your parcel, unless confirmed damaged by the courier, will forfeit any claim for refund or redelivery.

We reserve the right, at our absolute discretion, to cancel your pasta plan if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.

RETURNS AND REFUNDS

Freshness

Our pasta, sauces and garnishes are sent out in insulated packaging to ensure they remain fresh. If the food we deliver to you does not seem fresh, please contact our Customer Support team at chef@pastaevangelists.com to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh food within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Damage