30% off Selected Jackets Orders at Tokyo Laundry

PAYMENT

3.1. We accept all major debit and credit cards. We also accept payments through PAYPAL.

3.2. We do not accept cash or cheques.

3.3. Only one promotional offer can be used per order. Products sold in our Sale, Bundle Deals, Clearance or Multi Buy Offer constitute promotional offers. We reserve the right to withdraw any promotional discounts and to refund any orders that involve the use of invalid or incorrect voucher/discount codes. This does not affect your statutory rights as a consumer.

3.4 Discount codes must be entered at checkout. Refunds will not be issued for discount codes after an order has been placed. If your discount code is not working please email customerservices@tokyolaundry.com

3.5 Discount codes cannot be used on Multi Pack items such as Underwear or 3 Pack T-shirts

1. DELIVERY

4.1. We always endeavour to despatch orders on the same day once your payment, billing address and delivery address have been verified. However it may not be possible to despatch your orders on the same day (for example during busy periods or where orders are received after operational hours) so please note that your order may be despatched the following day.

4.2. We will not process orders on weekends or public holidays.

4.3. Delivery partners may vary according the destination.

4.4. We are unable to guarantee specific delivery dates as all deliveries are subject to the service provided from our partners eg. Collect+, Yodel and any others couriers that we may use. Please also note that external factors beyond our control may occasionally cause delays to delivery.

4.5. Delivery charges are per transaction regardless of the number of items purchased.

4.6. For international orders, delivery costs do not include any duty or custom charges and you may be required to pay additional domestic sales taxes on receipt of delivery. Additional charges required for customs clearance must be accepted by the recipient as we have no control over these charges and they are a reflection of the Customs policy in place at the final destination country. Policies for Customs vary from country to country so please check with your local Customs office if you require any clarification. In the event that you wish to return your item, Tokyo Laundry is unable to refund import duty and local sales taxes. If you refuse to accept shipping of the items you have purchased, the courier may return the items to us. In the event this happens, we may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.