Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in case of sale items where you have 14 days to return (exclusions apply)
(For purchases made between 1 January 2021 and 26 March 2021, you have until 30 April 2021 to return your items.)
If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an a full refund. This does not affect your statutory rights. Please click here for further details.
If you have an issue with the quality of a product purchased from us, please click here.
- Join M&S Sparks loyalty scheme for free. You earn "Sparks" as you shop which turn into rewards. Plus, in the past, members have received emails giving £5 off shopping; early access to sales; and invitations to special events.
- Free home delivery when you spend £60 or more. Also free store collection. Standard delivery costs £3.50. Next day delivery costs £4.99.
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