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I should be glad that items come quickly from Germany but too dismay as when something goes wrong they can't process returns promptly. For many weeks I have been following for an update but all there answer is wait, no clarity of what's happening. I contacted them for the second time today to be told they are experiencing delays and will get back to me in three days! This retailer needs to understand that in the twenty-first century such slow customer service just won't cut it. I see there low reviews falls on same category.