5 simple steps
Step 1
Find your phone
Search for your phone. Remember anyone can sell their phone through giffgaff
Step 2
Place your order
Then add item(s) to your basket. And go to the checkout to place your order
Step 3
Get everything ready
Delete any personal data from your device. Remove your SIM and any memory (microSD) cards
Step 4
Send it to us
Package your device, along with your order summary, and take it to the Post Office. For high-value items, please send via recorded delivery
Step 5
Get paid fast
Your money is sent directly to your bank account, on the same day we process your phone
How do I send in my phone?
You can either print the free postage label and use your own packaging. Or you can request packaging to be sent:
Use your own packaging
If you’d like to send the phone off quickly and you have a printer available, you can print the free postage label attached to the order confirmation. Package up the phone yourself and send it to us. Remember to wrap up the phone securely to protect it from damage.
Request packaging
Alternatively, you can request packaging to be sent out. This will be sent to the address stored on the account and should arrive within 2 working days.
Remember to get proof of postage when sending off your phone. This will give you your package tracking number.
We recommend high value phones should be posted using Special Delivery.
Need a new phone?
Did you know giffgaff sells phones too? Check out our full range of new and refurbished phones today
Open to all networks
Quick and easy quotes
Speedy payment
A more sustainable option
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