Introduction
Welcome to the Garden Trading website terms and conditions ("Terms"). Privacy, security, confidentiality and great customer service are important to Garden Trading. The following Terms endeavour to make our website a safe and easy place to shop. These Terms apply to the use of this Website and the supply of Products through the Website and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out below. If you do not agree to be bound by these Terms please do not use our Website.
Before you place an order with us, if you have any questions relating to these Terms please contact our Customer Services team on 01993 845559 or at customerservices@gardentrading.co.uk . Our lines are open Monday-Thursday, between 8.30am and 5.30pm and on Friday between 8.30am - 5.00pm, closed on weekends and Bank Holidays. Please note that all calls to our Customer Services team may be subject to your standard telephone charges. Inbound and outbound calls may be recorded for quality monitoring and training purposes.
If you are visiting us for our 'Not Quite Perfect Shop', you have a chance to take home a great selection of samples and seconds. Please note our premises is a working warehouse, where we insist on children being supervised, and caution needs to be taken at all times. The shop has limited space and regrettably is not wheelchair or pushchair friendly at this stage, however we are happy to assist and bring products out for viewing if required. This shop consists of products with limited stock, subject to availability, and sold as seen. Payment can be made by cash or card. This shop is open Monday to Friday 10am to 4pm (excluding Bank Holidays).
We amend these Terms from time to time as set out in paragraph 16. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 16.05.2016.
1) INFORMATION ABOUT US AND HOW TO CONTACT US
2) USE OF THE WEBSITE
3) PURCHASE OF PRODUCTS
4) DESCRIPTION OF PRODUCTS
5) PRICE AND PAYMENT
6) DELIVERY
7) YOUR RIGHTS TO END THE CONTRACT
8) HOW TO END THE CONTRACT WITH US (including if You have changed your mind)
9) IF THERE IS A PROBLEM WITH THE PRODUCTS
10) THIRD PARTY LINKS
11) PRIVACY
12) GARDEN TRADING GIFT VOUCHERS
13) MULTI-BUY OFFERS
14) MONEY OFF VOUCHERS AND PROMOTIONAL DISCOUNTS
15) PRIZE DRAWS
16) OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
17) CHANGES TO THESE TERMS
18) INTELLECTUAL PROPERTY AND RIGHT TO USE
19) OTHER IMPORTANT TERMS
20) WEEE COMPLIANCE
21) PRODUCT GUARANTEE
1) INFORMATION ABOUT US AND HOW TO CONTACT US
1.1 Who We are. We are The Garden Trading Company Limited, a company registered in England and Wales. Our company registration number is 02854160 and our registered office is at Carterton South Industrial Estate, Carterton, Oxfordshire OX18 3EZ. Our registered VAT number is GB630 683740 .
1.2 How to contact Us. You can contact us by telephoning our Customer Services team on 01993 845559 or by writing to Us at customerservices@gardentrading.co.uk or The Customer Service Manager, Garden Trading, Carterton South Industrial Estate, Carterton, Oxfordshire OX18 3EZ.
1.3 How We may contact You. If We have to contact You We will normally do so by by writing to You at the email address provided in your order but may also contact You by telephone or post using the telephone number or postal address provided in your order.
DEFINITIONS
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