15% off First Orders at Coast Beer at Coastbeer

Delivery

We dispatch your shop purchases via our delivery partners DX and DHL, for UK it should arrive the next working day if the order was placed by 3pm. For Europe delivery it should arrive in 3-5 days. However, please allow an extra working day for delivery (delays may be incurred which are outside our control or the control of our couriers). Please note we only ship orders Monday to Friday. We do not dispatch goods or deliver goods on Bank Holidays and at busy times such as Christmas, shipping may be delayed. If you have not received your order within 3 working days of receiving a shipping notice please contact us at hello@coastbeer.co

Deliveries take place Monday to Friday as standard. Delivery hours will normally be any time between 8am to 6pm. During busy periods such as Christmas, drivers may deliver outside of these hours. If you are out when the parcel is delivered, you will be left a card with contact details of our couriers. You need to call them to arrange a new delivery slot or arrange to collect from your local depot. Please be aware you cannot change the delivery address after a delivery job is booked without incurring a new delivery charge.

1. Returns

You may cancel your order for any reason up to and including 14 calendar days from the date of delivery of your order, provided all the bottles are unopened and intact. The postage and safe return of the goods in this case is the customer’s responsibility. We will refund the full price of the products ordered minus any discounts and delivery charges within 14 days from the date of cancellation or receipt of returned goods, whichever is the later. We must be made aware of any claims for non-delivery within 7 working days of your delivery date, but please remember all you need to do is contact us if you have any questions. We offer a money back guarantee if you are not 100% happy with your purchase – we ask that you inform us as soon as possible in this instance. The customer is fully responsible for postage costs in order to return the products to us and there must be a minimum of 10 products remaining!. This however doesn’t apply to goods that have been opened as we don’t offer any credit or refunds. Regardless of size of order please check inside each box within 24 hours of delivery to ensure all items are correct, failure to due to so will result in a refund not given if any damage or Discrepancies have occurred. If damage has occurred please ensure a photograph is taken and e mailed as part of your claim clearly showing our branding and the shipping label to hello@coastbeer.co.